The project

I was brought in to conduct an expert evaluation of 7 existing heating control devices, establish their respective strengths and weaknesses, and then design a more user-friendly solution for a similar product.

The process

As the UX lead, I delivered:

  • Expert analysis of the 7 different heating control systems (Nest, Hive, Honeywell Ecohome, etc)

  • Analysis of the full functionality to be included

  • An assessment of how users were currently responding to the systems, including their painpoints

  • Planning the full set of user journeys using the physical devices, mobile apps, and their corresponding workflows.

  • A full set of wireframes to be used for visual design

  • Review and updates of wireframes based on feedback from stakeholders across the wider company

  • Interaction feedback and guidance for developers

  • Error management recommendations

Results

The client was very pleased with the results and scheduled the app for build shortly thereafter.