The project
I was brought in to conduct an expert evaluation of 7 existing heating control devices, establish their respective strengths and weaknesses, and then design a more user-friendly solution for a similar product.
The process
As the UX lead, I delivered:
Expert analysis of the 7 different heating control systems (Nest, Hive, Honeywell Ecohome, etc)
Analysis of the full functionality to be included
An assessment of how users were currently responding to the systems, including their painpoints
Planning the full set of user journeys using the physical devices, mobile apps, and their corresponding workflows.
A full set of wireframes to be used for visual design
Review and updates of wireframes based on feedback from stakeholders across the wider company
Interaction feedback and guidance for developers
Error management recommendations
Results
The client was very pleased with the results and scheduled the app for build shortly thereafter.